When you place an order with us you’ll be happy to know that it will be carefully packaged and shipped within 1 or 2 business days. You will receive tracking information by email as soon as it leaves our shoppe.
Shipping and Handling
We ship to Canada, normally within 3 business days, via Canada Post through their Ground/Surface deliver, unless otherwise requested. All Canadian orders receive automatic package tracking. We are not responsible for missing packages where address information has been incorrectly entered through the ordering process, or for packages damaged in transport.
Shipping timelines are as follows:
Canada: 1 - 3 days within Ontario and, up to 7 days nationally
We are a small company with a big heart and we are proud of our homemade, high quality natural products which are made in small batches without chemical preservatives. If for any reason, you are not satisfied with any of our products, please contact us to discuss replacement or refund.
Additions or cancellations
To avoid confusion and ensure a speedy delivery, please check your order carefully before you check out. That being said, we know that mistakes happen. If you have forgotten to add something to your order or you wish to change it, please email us within 24 hours with your name, order number and additional items being requested and we will do our best to accommodate your request. In some cases, you may need to place a new order. Additional costs for merchandise and shipping will be added to your original bill.
Incorrect, damaged or lost goods
If you received incorrect or damaged products, save all contents and packing material and contact us within 3 business days. Failure to contact us promptly voids any responsibility we may have had.
(all flat rates are based on order amounts BEFORE APPLICABLE TAXES)
*We are happy to ship to our neighbours in Western and Northern Canada. However, our Flat Rate Shipping Policy DOES NOT Apply to Shipping to the Territories of NU, NT, YT. Please call us for your shipping rate 613-678-7298, Wednesday to Sunday, 10-4 EST.
RATES IN CANADA:
*PRODUCT Purchases before tax
Pick Up In Our Shoppe - FREE!
Shipping costs calculated at Checkout
COVID19 Update June 28/2020: Please note our boutique is closed to visitors for the summer; however, we are on site Wed-Sun to assist you.